Support

How to reach us about FlaskConnect, and answers to the questions we hear most often.

Contact

Send bug reports, questions and requests with the form below (to join the beta, go straight to the join links).

If the form does not work, email is welcome too.

We usually reply within two or three business days. FlaskConnect is developed and run by one person, so replies may take a little longer during the beta. Thank you for your patience.

Telling us your platform (macOS, Windows or iPadOS), your OS version and your app version (Help → About in the menu) makes it much easier to look into the problem.

Frequently asked questions

Where are my drawings saved?

On your device. Drawings are never stored on the developer's servers. The file format is .chemc. You can always check the actual location from Help → Open the Save Folder in the menu. See the privacy policy for details.

Platform	Where documents go	Save shortcut
Windows	The Documents > FlaskConnect folder on your PC	Ctrl+S
macOS / iPadOS	Your own iCloud (the iCloud Drive > FlaskConnect folder)	Cmd+S

What happens after the beta ends on October 31, 2026?

Two plans are planned for the release version: Free and Pro (a monthly subscription or a one-time purchase). The only difference is that drawing chemical structures and reaction schemes becomes a Pro feature — apparatus drawing and export stay free (as does iCloud sync on macOS and iPadOS). The price will be shown in your local store. Documents you created during the beta (.chemc) still open in the release version. The contents and prices of the plans may change before release.

My Windows PC is not syncing with my Mac or iPad

The Windows build does not sync with Mac or iPad. iCloud sync is a feature between Apple devices, and the Windows build saves to Documents > FlaskConnect on your PC (even with iCloud for Windows installed, that iCloud Drive is a different area from the one the Mac and iPad builds use, so it is not used as the save location). To move a drawing between Windows and your Apple devices, copy the .chemc file across by hand — the format is the same on all three platforms, so it opens as-is.

My Mac and iPad are not syncing

Check that both devices are signed in to iCloud with the same Apple ID, and that iCloud Drive is turned on in each device's settings. Syncing can take a little time. If that does not solve it, let us know by email.

How do I get a drawing into PowerPoint or Word?

Use the export menu, then insert the result in your document. The Windows and Mac builds export straight to PowerPoint, Word and Excel. The iPad build exports SVG and PNG only, so export an image and paste that into your document. SVG is exported as true vector artwork, so the lines stay sharp at any size. Use SVG for print and for figures in papers, and PNG when you just want to paste something quickly.

What should I send when I report a problem?

Either write to us from Help → Send Feedback in the app menu, or attach the log file shown by Help → Open the Log Folder to an email. Logs are kept on your device only and are never sent automatically. A note about what you were doing and what happened helps a great deal.

System requirements

Platform	Requirements	Status
Windows	Windows 10 / 11	Out now on the Microsoft Store (get it)
macOS	macOS 12 or later (Apple Silicon)	Out now on TestFlight (join)
iPadOS	iPadOS 15 or later (Apple Pencil optional; fingers work too)	Out now on TestFlight (join)

To join the beta, use the join links on the beta and quick start page (no sign-up email needed).

Open source licenses

The licenses of the open source software used by FlaskConnect are listed in the app, under Help → Open Source Licenses.